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Category: Customer Journey

A good visual merchandising has ROD—return on design.

A good visual merchandising has ROD—return on design.

May 7, 2025 May 7, 2025 By zehhenrique

As Plato once said, beauty is what works.I agree. Especially in a sales environment. Aesthetics, of course, play an important role; however, without practical function, any object loses its purpose. The daily mission of every professional working in design, architecture,

Read More A good visual merchandising has ROD—return on design.

From A to I: 9 things brands should worry about before AI.

From A to I: 9 things brands should worry about before AI.

January 16, 2025 January 15, 2025 By zehhenrique

Before brands dive into complex innovations and spend their annual marketing budgets to adopt new technologies, they must focus on perfecting the basics. These nine topics are the foundation for long-term success, ensuring that every move aligns with the brand’s

Read More From A to I: 9 things brands should worry about before AI.

Pay Attention to Behavior, Not Category.

Pay Attention to Behavior, Not Category.

December 10, 2024 December 10, 2024 By zehhenrique

In the best literature on brand/product positioning, segmentation and audience are the starting points for designing any strategy. As the guru Peter Drucker once said, “The purpose of a business is to create (and keep) a customer.” The brilliance of

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Central Market. Attention to every detail.

Central Market. Attention to every detail.

October 15, 2024 October 15, 2024 By zehhenrique

A year ago, my first article on this blog was about H-E-B, the traditional century-old supermarket chain in Texas, with more than 400 stores in the state and Mexico. Recently, I visited Central Market, H-E-B’s upscale supermarket chain. In 2010,

Read More Central Market. Attention to every detail.

Living Spaces Furniture.                                                   The basics done well always work.

Living Spaces Furniture. The basics done well always work.

August 20, 2024 August 20, 2024 By zehhenrique

One thing that catches my attention here in the USA is the sheer size of furniture stores. I agree that I shouldn’t be surprised anymore, given that American retail tends to go big in everything. I once heard the US

Read More Living Spaces Furniture. The basics done well always work.

When Simplicity Surprises: The Last Bookstore

When Simplicity Surprises: The Last Bookstore

June 21, 2024 June 21, 2024 By zehhenrique

It is not easy to be simple, especially nowadays when the excess of information makes decision-making difficult. Companies find themselves pressured to seek innovative, technological, and disruptive solutions to remain profitable and attract consumers. Retail is no different. Every day,

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Shopping Experience Explained

Shopping Experience Explained

April 30, 2024 April 30, 2024 By zehhenrique

The quest for a tennis racket. You have likely heard (and read) the term “Shopping Experience” many times. This term can be quite generic if not made tangible. Using it without context is reckless, as it often confuses more than

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Have a story and be proud of it.

Have a story and be proud of it.

March 13, 2024 March 12, 2024 By zehhenrique

Warby Parker was born, like many companies, from noticing a real consumer “pain” of needing new glasses but not agreeing with the charged prices and the slow shopping journey. From this analysis of problem X opportunity, its founders decided to

Read More Have a story and be proud of it.

Whole Foods – Creative cross-selling sells more and entertains.

Whole Foods – Creative cross-selling sells more and entertains.

January 9, 2024 January 9, 2024 By zehhenrique

During a recent trip to Austin, I visited the Whole Foods on W 6th Street with Lamar Street. Besides being the brand’s hometown, founded in 1980, this store is attached to the company’s headquarters, so my expectations were high, and

Read More Whole Foods – Creative cross-selling sells more and entertains.

Buc-ee’s – not your regular gas station and convenience store

Buc-ee’s – not your regular gas station and convenience store

January 2, 2024 January 2, 2024 By zehhenrique

Texas likes to be recognized for its excesses and the constant desire to be bigger, faster, stronger, and richer. It has the highest oil, cotton, and livestock production in the US. It is the second-largest state in the country, behind

Read More Buc-ee’s – not your regular gas station and convenience store

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Recent Posts

  • A good visual merchandising has ROD—return on design. A good visual merchandising has ROD—return on design.
  • From A to I: 9 things brands should worry about before AI. From A to I: 9 things brands should worry about before AI.
  • Pay Attention to Behavior, Not Category. Pay Attention to Behavior, Not Category.
  • Central Market. Attention to every detail. Central Market. Attention to every detail.
  • Living Spaces Furniture.                                                   The basics done well always work. Living Spaces Furniture. The basics done well always work.

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Love retail and branding? So do I. This will be the place where I'll share more about my discoveries of the "twists" in various retailers in different locations. Follow along and leave your comments. Let's go shopping!

Recent Posts

  • A good visual merchandising has ROD—return on design.
  • From A to I: 9 things brands should worry about before AI.
  • Pay Attention to Behavior, Not Category.
  • Central Market. Attention to every detail.
  • Living Spaces Furniture. The basics done well always work.

Recent Comments

No comments to show.
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